Brushed

Support

Brushed Support

Need help with Brushed? We're happy to help.

Contact

If you're having trouble with the app, subscriptions, or your account, email us at:

hello@getbrushed.app

We'll do our best to respond as quickly as possible.

Common Issues

Camera access

Brushed uses the camera during brush sessions to verify active brushing.

If Brushed cannot access your camera:

  1. Open the Settings app on your iPhone
  2. Scroll down and tap Brushed
  3. Turn on Camera

If camera access is denied, brush-session verification may not work properly.

Notifications

Brushed can send reminders and status updates if notifications are enabled.

To turn notifications on:

  1. Open the Settings app
  2. Tap Notifications
  3. Select Brushed
  4. Enable notifications

Locked apps or Screen Time setup

Brushed may require Screen Time permissions and app selections to manage your selected apps during your brushing windows.

If locked apps are not working as expected:

  • Make sure Screen Time permissions are enabled for Brushed
  • Recheck your selected apps and brushing schedule in the app
  • Try reopening Brushed and reviewing your settings

Subscription help

If you purchased a subscription and premium access is not showing up:

  • Make sure you are signed in with the same Apple ID used for the purchase
  • Reopen the app and give it a moment to refresh
  • Check your subscription status in Apple's subscription settings

To manage your subscriptions, use Apple's subscription management screen on your device.

Account backup and restore

If you linked your Brushed account with Sign in with Apple, you can use the same Apple ID to restore your account and progress.

If restore is not working, contact us at hello@getbrushed.app and include:

  • your device model
  • iOS version
  • a short description of the issue

Account and Data Requests

If you need help with account deletion or privacy-related requests, contact:

hello@getbrushed.app

Before You Reach Out

Including the following can help us troubleshoot faster:

  • your iPhone model
  • your iOS version
  • your Brushed app version
  • what happened
  • what you expected to happen